Frequently Asked Questions

Check through some frequently asked questions.

Online you can buy our fresh quality products the same way you would if you stepped inside our shop. Our butchers and service staff are working everyday to pack our coolroom full of tasty, fresh meat options. We want you to have access to all those options in the same way, online.

STEP ONE

Our Home Page and Shop Page contain links to all categories of meat and other items for sale. You can also access all categories from the main menu at the top of the screen.  The Shop Page also has information on featured products and specials.  We have 10 regular categories of products, plus collections such as Autumn Recipes and a Shop All category. Shop all will display all products available for sale, in various order on the page.

STEP TWO

Click on the product you would like more information on, or would like to add to cart, for example T-Bone Steak. You will notice all our products are displayed as a per pack price – please refer to our pricing FAQ below for an explanation.

Add T-Bone Steak to cart, by clicking the Add to Cart Button.  You can view your cart by clicking on the shop cart icon at the top right hand side of your screen, or mobile.

STEP THREE

Once you have added all your items to cart, on the “View Cart” page, you can review your order. Enter your address details to show your delivery options.  If you enter a postcode of an area that we deliver to, and your order is over the $100 minimum, then you will notice that delivery is now displayed as an option to add to your total, alongside click and collect.  Choose either delivery or click and collect, then click “update your cart” and proceed to place your order.

STEP FOUR

On the checkout page, enter your billing and shipping information.  You can also choose to have your order delivered to a different address, such as a workplace, if you won’t be home to collect the order.  Please refer to our delivery FAQ below for more information on areas that we deliver to.

Choose your delivery or click and collect day, and delivery or click and collect time, then proceed to payment to place your order.  Once your order is placed, you will receive an email from GCFMC to confirm the details and provide you an outline of next steps.  Please refer to our pricing and payment FAQ’s for more information on these steps

You will note that all of our products prices are displayed per pack price, so you know what you are paying upfront for the item you are purchasing.

For example T-Bone steak is packaged on a medium size tray and contains 2 pieces, which weigh approx. 400 grams each, making the total amount for the tray determined by a per kilo price as follows:

Total Cost of 2 x 400g TBone Steaks = $17.60 for 800g = $21.99kg

We want to offer you the most accurate price when you are shopping online, so you will note that you can also choose small or large sizes of whole cuts of meat (e.g. whole rumps, or our pork roasts), or different size trays which contain more or less of each product (e.g. lamb cutlets, small tray or large tray)

All meat is a variable weight.  When visiting us in-store you have the ability to select from a wide range of packets available, and no 2 packs are usually the same weight, so some items may be slightly less cost or slightly more than the prices we have displayed online.  You will also notice via each product page that we display a minimum weight for an item, so that is the minimum weight you will receive in your order.  It is not an exact science, and if you receive slightly more weight in your order, then bonus to you!

As we have moved to a per pack pricing system online, you will need to pay for your order when you place it online.  This can be done through our secure NAB Transact service which is a secure payment gateway third party provider, that complies with The Payment Card Industry Data Security Standard (PCI DSS).  Your card details and personal information at time of payment is not stored by us, however transmitted to a PCI compliant hosting provider. Please refer to our Privacy Policy for further information.

We have also recently introduced Afterpay as an option for payment.  This will display on the Checkout Page when you place your order, and will only display if your order is over $200 in value.  Once you select this as a payment option, you will be redirected to the Afterpay website to finalise your payment.

Please refer to our Terms & Conditions for information on cancellations of orders and refund policy.

The best way to make changes to an order once it is submitted is to get in touch with us via email info@gcfmc.com, or phone 07 5593 6333.  We can endeavour to accommodate changes and where applicable provide a refund, or issue a separate invoice for balance payment if required.  If cancelling the order, please refer to our Terms & Conditions.

Take a look below at the areas we deliver to for orders over $100 minimum.  Postcode / Suburb not listed here? Please give us a call on 07 5593 6333 and we may be able to accommodate special requests.

Our delivery system is based on areas around the Gold Coast and Northern NSW.  Please see below:

  • Southern and Central Gold Coast and Northern Gold Coast (refer to information above for specific postcodes) – delivering Tuesday, Wednesday, Thursday, Friday
    • 11am – 3pm timeslot
    • ORDER BY – 2pm Sunday to make the Tuesday timeslot, then 2pm Monday to make Wednesday, 2pm Tuesday to make Thursday, then 2pm Wednesday to make the last timeslot of the week, Friday
  • Northern NSW  – delivering Wednesday & Thursday
    • 11am – 3pm timeslot
    • ORDER BY – 2pm Monday to make the Wednesday timeslot and 2pm Tuesday to make the Thursday timeslot

There are no deliveries on a Saturday and we are closed on Sundays

Click and Collect – now available Wednesday, Thursday, Friday.  We have added the following timeslots:

  • NEW! 6am – 8am
  • 8am – 12pm
  • 12pm – 4pm
  • NEW! 4pm – 5pm

Our 2 new timeslots are outside of business hours.  If the gate is still open, please proceed to the Click and Collect car space assigned, otherwise the click and collect sign will be on the gate to instruct you to call 5593 6333 and someone will bring your order out.

FREE for all orders!  We require a minimum of $100 for delivery and click and collect orders and there is no delivery charge.

We have moved to contact-less delivery amid COVID-19, so your order is packed inside a lined box which can be left at your front door buy our driver for you to collect.  Please note this is not an insulated box and we do not provide ice packs, so you do need o be home to meet the delivery as we are unable to leave the meat unattended.  The orders are transported in a refrigerated vehicle which is registered with Food Safe Queensland. This delivery packaging is not designed to be left however, following delivery, your order should be transferred to a refrigerator or freezer as soon as possible.

It is our policy that someone must be available to collect the delivery from the nominated delivery address.  We will not leave fresh meat unattended at your home or workplace as our packaging does not provide us the means to do so.  We also strongly recommend that meat is transferred to a fridge or freezer as soon as the delivery has been made.  At this point, GCFMC does not take responsibility for the safekeeping of the goods, once they have passed into your possession.

If you won’t be home at your scheduled delivery time, you will need to get in contact with us via phone 07 5593 6333 immediately so we may be able to make alternative arrangements.  However please note if alternative arrangements can’t be reached, then you may be liable for an order cancellation fee.

If there is something wrong with your order, please refer to our refunds, returns and cancellation FAQ.

We take pride in being a trusted name for quality meat and do our utmost best everyday to deliver on customer expectations of our products.  If however for some reason you find that our service to you or our product has not met your expectations then the best thing to do is to get in contact immediately.

Please call or email our Manager at info@gcfmc.com or 07 5593 6333.  From there we can asses the situation on a case by case basis and provide the best form of action.

Due to Health Regulations (sect 100) and the possibility of food tampering, we regret that we cannot refund or exchange unwanted purchases that have been taken from the shop or passed into your possession following delivery.

Cancelling an order prior to delivery – we require a 12 hour notification if you do not wish to receive your delivery.  At this stage we will be able to provide a full refund, however, if cancelling within the 12 hour period, a cancellation fee may apply.  See example:

  1. Delivery is scheduled for Wednesday 11-3pm timeslot – need to notify GCFMC by phone 5593 6333 or email info@gcfmc.com no later than 11am Tuesday if order is to be cancelled